{"id":17072,"date":"2024-04-25T13:17:48","date_gmt":"2024-04-25T11:17:48","guid":{"rendered":"https:\/\/www.adecose.com\/?p=17072"},"modified":"2024-04-25T13:17:48","modified_gmt":"2024-04-25T11:17:48","slug":"intermundial-optimiza-la-asistencia-en-viajes-incorporando-whatsapp","status":"publish","type":"post","link":"https:\/\/www.adecose.com\/gl\/intermundial-optimiza-la-asistencia-en-viajes-incorporando-whatsapp\/","title":{"rendered":"Intermundial optimiza la asistencia en viajes incorporando WhatsApp"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text text_direction=&#8221;default&#8221;]\n<ul>\n<li><em><strong>El uso de WhatsApp facilitar\u00e1 una comunicaci\u00f3n m\u00e1s \u00e1gil y un seguimiento cercano durante el viaje a trav\u00e9s de Servisegur.<\/strong><\/em><\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text text_direction=&#8221;default&#8221;]\n<ul>\n<li><em><strong>Entre las nuevas funciones que aporta WhatsApp est\u00e1 la geolocalizaci\u00f3n en tiempo real, permitiendo una asistencia m\u00e1s \u00e1gil, por ejemplo en un caso de rescate.<\/strong><\/em><\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text text_direction=&#8221;default&#8221;]\n<ul>\n<li><em><strong>Con esta novedad Intermundial se anticipa una vez m\u00e1s a las necesidades del viajero e innova al integrar un sistema familiar de comunicaci\u00f3n instant\u00e1nea.<\/strong><\/em><\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text text_direction=&#8221;default&#8221;]<a href=\"https:\/\/www.intermundial.com\/empresas\"><strong>Intermundial<\/strong><\/a> (<a href=\"http:\/\/www.intermundial.com\/empresas\">www.intermundial.com\/empresas<\/a>), compa\u00f1\u00eda del Grupo Atlantigo l\u00edder en distribuci\u00f3n de seguros de viajes y gadgets desde 1994, agrega el canal de WhatsApp como herramienta de comunicaci\u00f3n durante el viaje a disposici\u00f3n de las agencias de viajes y corredores.<\/p>\n<p>Esta novedad se introduce de la mano de <a href=\"https:\/\/www.servisegur.com\/\"><strong>Servisegur<\/strong><\/a> (<a href=\"http:\/\/www.servisegur.com\">www.servisegur.com<\/a>), compa\u00f1\u00eda tambi\u00e9n perteneciente al Grupo Atlantigo y cuya misi\u00f3n es proveer de servicios relacionados con el viaje y los seguros, dando respuesta especializada en atenci\u00f3n, asistencia, tramitaci\u00f3n y gesti\u00f3n ante cualquier situaci\u00f3n.<\/p>\n<p>Intermundial y Servisegur, como parte del grupo empresarial Atlantigo, comparten su vocaci\u00f3n de construir el futuro de los riesgos de viaje, que pasa inexorablemente por incorporar de forma constante los beneficios de las nuevas tecnolog\u00edas de la comunicaci\u00f3n.<\/p>\n<p>Al a\u00f1adir el canal de WhatsApp, Intermundial y Servisegur optimizan al m\u00e1ximo la comunicaci\u00f3n con los viajeros sumando un canal m\u00e1s a su disposici\u00f3n que agilizar\u00e1 las gestiones, especialmente, ante situaciones complicadas.<\/p>\n<p>La instantaneidad que proporciona WhatsApp aporta un plus valioso y complementa al resto de canales de comunicaci\u00f3n que ya ofrece Intermundial, como son la app y las llamadas telef\u00f3nicas. Aportar\u00e1, sin duda, una alternativa muy \u00fatil en situaciones que requieren una respuesta inmediata y en las que la comunicaci\u00f3n por otros medios resulta complicada.<\/p>\n<p>En concreto, la comunicaci\u00f3n v\u00eda WhatsApp se ofrecer\u00e1 en los servicios <em>Serviassist<\/em> -el equipo experto en proporcionar asistencia m\u00e9dica 24 h durante el viaje- y <em>Servihelp+<\/em> -de asesoramiento y servicio tambi\u00e9n 24h para resolver dudas o incidentes-, ambos servicios prestados por Servisegur.<\/p>\n<p><strong>Asistencia m\u00e1s \u00e1gil y cercana <\/strong><\/p>\n<p>La comunicaci\u00f3n a trav\u00e9s de WhatsApp permite al viajero contactar de forma sencilla e inmediata con el equipo de Servisegur en situaciones dif\u00edciles o de emergencia, compartiendo su situaci\u00f3n a trav\u00e9s de tres funciones b\u00e1sicas con las que est\u00e1 familiarizado:<\/p>\n<ul>\n<li><strong>Geolocalizaci\u00f3n<\/strong>. Con esta funci\u00f3n que permite compartir la ubicaci\u00f3n en tiempo real, el equipo de Servisegur puede verificar la situaci\u00f3n exacta de un asegurado que solicita rescate o se encuentra perdido para tomar las medidas m\u00e1s adecuadas y reducir los tiempos de asistencia.<\/li>\n<li><strong>Mensajes de texto\/a <\/strong>En caso de situaciones complicadas o imposibilidad de llamar, el asegurado puede dar informaci\u00f3n detallada sobre su situaci\u00f3n. Tambi\u00e9n resulta de gran utilidad para evitar costosas llamadas telef\u00f3nicas internacionales o en zonas con poca cobertura.<\/li>\n<li><strong>Env\u00edo de im\u00e1genes<\/strong>. Resulta muy \u00fatil para enviar documentaci\u00f3n \u00e1gilmente, como informes m\u00e9dicos, o para que el equipo de Servisegur pueda hacer un an\u00e1lisis m\u00e1s exhaustivo de la situaci\u00f3n, como por ejemplo, la fotograf\u00eda de una maleta da\u00f1ada. Esta posibilidad facilitar\u00e1 la asistencia al contar con un mayor detalle del problema y pudiendo encontrar la mejor soluci\u00f3n.<\/li>\n<\/ul>\n<p>Estas funciones de WhatsApp optimizan la comunicaci\u00f3n con una informaci\u00f3n m\u00e1s detallada y en tiempo real, lo que se traducir\u00e1 en una respuesta m\u00e1s r\u00e1pida y adecuada por parte de los agentes especializados de Servisegur.<\/p>\n<p>Con esta nueva integraci\u00f3n, Intermundial reitera su compromiso con la excelencia en la asistencia de viajes, adapt\u00e1ndose a las necesidades reales del viajero y brindando a sus asegurados soluciones innovadoras para un servicio eficiente y un seguimiento m\u00e1s cercano de cada caso y una experiencia de viaje inolvidable.[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221;&#8230;<\/p>\n","protected":false},"author":197,"featured_media":17073,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[339],"tags":[386],"class_list":["post-17072","post","type-post","status-publish","format-standard","has-post-thumbnail","category-espacio-correduriasadecose","tag-intermundial"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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