{"id":16536,"date":"2024-03-25T14:13:04","date_gmt":"2024-03-25T13:13:04","guid":{"rendered":"https:\/\/www.adecose.com\/?p=16536"},"modified":"2024-04-02T14:17:44","modified_gmt":"2024-04-02T12:17:44","slug":"intermundial-lanza-el-voicebot-con-ia-que-ofrece-el-servicio-de-atencion-al-cliente-mas-avanzado-del-mercado","status":"publish","type":"post","link":"https:\/\/www.adecose.com\/ca\/intermundial-lanza-el-voicebot-con-ia-que-ofrece-el-servicio-de-atencion-al-cliente-mas-avanzado-del-mercado\/","title":{"rendered":"Intermundial lanza el Voicebot con IA que ofrece el servicio de atenci\u00f3n al cliente m\u00e1s avanzado del mercado"},"content":{"rendered":"[vc_row type=\u00bbin_container\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb scene_position=\u00bbcenter\u00bb text_color=\u00bbdark\u00bb text_align=\u00bbleft\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb overflow=\u00bbvisible\u00bb overlay_strength=\u00bb0.3&#8243; gradient_direction=\u00bbleft_to_right\u00bb shape_divider_position=\u00bbbottom\u00bb bg_image_animation=\u00bbnone\u00bb][vc_column column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb column_element_direction_desktop=\u00bbdefault\u00bb column_element_spacing=\u00bbdefault\u00bb desktop_text_alignment=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb background_color_opacity=\u00bb1&#8243; background_hover_color_opacity=\u00bb1&#8243; column_backdrop_filter=\u00bbnone\u00bb column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb column_position=\u00bbdefault\u00bb gradient_direction=\u00bbleft_to_right\u00bb overlay_strength=\u00bb0.3&#8243; width=\u00bb1\/1&#8243; tablet_width_inherit=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb][vc_column_text text_direction=\u00bbdefault\u00bb]\n<ul>\n<li class=\"s9\"><em><strong><span class=\"s8\">Voicebot se perfila como uno de los lanzamientos tecnol\u00f3gicos de nueva generaci\u00f3n m\u00e1s innovadores para agencias de viajes y corredores<\/span><\/strong><\/em><\/li>\n<\/ul>\n<div class=\"s9\"><\/div>\n[\/vc_column_text][vc_column_text text_direction=\u00bbdefault\u00bb]\n<ul>\n<li class=\"s9\"><em><strong><span class=\"s8\">Esta tecnolog\u00eda garantiza inmediatez y personalizaci\u00f3n en la atenci\u00f3n al cliente<\/span><\/strong><\/em><\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text text_direction=\u00bbdefault\u00bb]\n<ul>\n<li class=\"s9\"><em><strong><span class=\"s8\">Se estima que su uso reducir\u00e1 en un 89% el tiempo de espera en la apertura y gesti\u00f3n de siniestros<\/span><\/strong><\/em><\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text text_direction=\u00bbdefault\u00bb]<a href=\"https:\/\/www.intermundial.com\/empresas\">Intermundial<\/a>, el br\u00f3ker especializado en soluciones de viaje de Grupo Atlantigo, presenta su nueva tecnolog\u00eda Voicebot de la mano de Servisegur. Esta nueva herramienta impulsada por Inteligencia Artificial (IA) aplica avances de \u00faltima generaci\u00f3n para ofrecer a agencias de viajes y corredores una respuesta inmediata, eficaz y personalizada en la gesti\u00f3n de siniestros.<\/p>\n<p>El innovador sistema, resultado de las \u00faltimas aplicaciones en I+D generadas por la compa\u00f1\u00eda, est\u00e1 dise\u00f1ado para ofrecer respuestas precisas de manera instant\u00e1nea. As\u00ed, esta nueva tecnolog\u00eda permitir\u00e1 <strong>reducir hasta en un 89% los tiempos de espera<\/strong>. Adem\u00e1s, a\u00f1adir\u00e1 un plus en t\u00e9rminos de personalizaci\u00f3n y comodidad, ya que el usuario puede plantear su consulta en cualquier momento mediante un mensaje de voz y la respuesta que recibe es concisa e inmediata.<\/p>\n<p><strong>Inmediatez con la calidad de siempre<\/strong><\/p>\n<p>La tecnolog\u00eda Voicebot se apoya en la IA para entender, aprender y procesar las peticiones de los usuarios, desde comunicar un nuevo siniestro hasta consultar el estado de uno en curso, garantizando una <strong>disponibilidad 24\/7 <\/strong>con una comunicaci\u00f3n efectiva.<\/p>\n<p>Cuando Voicebot recibe una consulta solicita el n\u00famero de caso al agente o corredor y puede informarle inmediatamente del estado del siniestro: si est\u00e1 aceptado o no, si se requiere aportar m\u00e1s documentaci\u00f3n, etc. En caso de que el siniestro lleve abierto m\u00e1s de 72 horas o sea necesario resolver dudas, Voicebot avisa autom\u00e1ticamente al tramitador asignado, que antes de dos horas contacta por tel\u00e9fono. El agente o corredor puede dedicar ese tiempo a otras tareas y no tiene que estar pendiente de la gesti\u00f3n.<\/p>\n<p>Adem\u00e1s, tiene la tranquilidad de que todas sus consultas a trav\u00e9s de Voicebot ser\u00e1n atendidas siempre por el mismo agente operador, asignado a su expediente. Este aspecto es muy importante, puesto que se traduce en \u00f3ptima operatividad y agilidad en el seguimiento y gesti\u00f3n de los siniestros.<\/p>\n<p>Intermundial es el primer proveedor nacional de servicios de viaje en implantar esta tecnolog\u00eda basada en IA de \u00faltima generaci\u00f3n y reafirma as\u00ed su compromiso con la innovaci\u00f3n, pilar estrat\u00e9gico de la compa\u00f1\u00eda, y la excelencia en la asistencia en viajes.<\/p>\n<ul>\n<li><strong>M\u00e1s Info sobre Voicebot:<\/strong><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.pro.intermundial.com\/prensa\/innovamos-en-servicios-con-servisegur-voicebot\">https:\/\/www.pro.intermundial.com\/prensa\/innovamos-en-servicios-con-servisegur-voicebot<\/a><\/p>\n<ul>\n<li><strong>M\u00e1s Info sobre Servisegur: <\/strong><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.servisegur.com\/\">https:\/\/www.servisegur.com\/<\/a>[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=\u00bbin_container\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb scene_position=\u00bbcenter\u00bb text_color=\u00bbdark\u00bb text_align=\u00bbleft\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb overflow=\u00bbvisible\u00bb overlay_strength=\u00bb0.3&#8243; gradient_direction=\u00bbleft_to_right\u00bb shape_divider_position=\u00bbbottom\u00bb bg_image_animation=\u00bbnone\u00bb][vc_column column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb column_element_direction_desktop=\u00bbdefault\u00bb column_element_spacing=\u00bbdefault\u00bb desktop_text_alignment=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb&#8230;<\/p>\n","protected":false},"author":197,"featured_media":16537,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[339],"tags":[386],"class_list":["post-16536","post","type-post","status-publish","format-standard","has-post-thumbnail","category-espacio-correduriasadecose","tag-intermundial"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - 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